Get help

Stuck? Start with the docs, then email. We review every message sent to the support address.

Email support

Write to [email protected]. Response times vary unless we’ve agreed otherwise. For account or billing questions, email from the address you use to sign in to Banter.

Before you write

• Connecting an AI: follow the MCP setup guide, including its “If it doesn’t connect” section.
• A recording that went wrong: check Recording troubleshooting — most capture problems have a two-line fix.
• Privacy, data access, or deletion requests: see the privacy policy and Privacy and recording.

What to include

A little context lets us reproduce the problem instead of guessing:

• The email address on your Banter account
• Where it happened: web app, browser extension, desktop app, iOS app, or an AI client connected over MCP
• Roughly when, including your time zone — recording problems are often diagnosable server-side from the time alone
• What you did and what you expected to happen
• The exact error message, and a screenshot if it’s safe to share

Never send your password, an access token, an OAuth code, or private recording content in a first message. If we need more to diagnose the problem, we’ll say exactly what and how to share it safely.

Reporting a security issue

If you believe you’ve found a vulnerability, email [email protected] with the subject Banter security report, a clear description, and safe steps to reproduce it. Please don’t access other users’ data, disrupt the service, or publish the issue before we’ve had a reasonable chance to investigate.

Policies

Use of Banter is governed by the Terms of Service; the Privacy Policy explains how information is collected, used, and protected.