Privacy Policy for Banter
Last Updated: January 2025
Overview
Banter is a Chrome extension designed to enhance sales conversations through AI-powered real-time transcription, conversation analysis, and intelligent assistance. This privacy policy explains how we collect, use, and protect your information.
Information We Collect
Audio Data
- Voice recordings during calls and meetings when you activate the extension
- Audio transcriptions generated from your conversations
- Conversation metadata such as duration, participants, and timestamps
Browser Data
- Active tab information to provide context-relevant features
- Webpage content when you choose to capture it for conversation notes
- Extension usage patterns to improve functionality
User Preferences
- Settings and preferences you configure within the extension
- Folder and note organization data
- AI interaction history for personalized suggestions
How We Use Your Information
Primary Functionality
- Real-time transcription of your sales conversations
- AI-powered conversation analysis to provide insights and suggestions
- Note-taking and organization to help track conversation outcomes
- Performance analytics to help improve your sales conversations
Data Processing
- Audio processing occurs locally and through secure AI services
- Transcriptions are processed to generate actionable insights
- Conversation data is organized and stored for your reference
- Analytics help identify successful conversation patterns
Data Storage and Security
Local Storage
- User preferences and settings are stored locally on your device
- Conversation history is maintained in secure local storage
- No sensitive data is stored permanently without your consent
Cloud Processing
- Audio transcription utilizes secure AI services with enterprise-grade encryption
- All data transmission occurs over encrypted connections (HTTPS/TLS)
- Cloud processing partners are bound by strict data protection agreements
Data Retention
- Audio recordings are processed and then deleted from our servers
- Transcriptions and insights are retained based on your preferences
- You can delete any stored data at any time through the extension settings
Data Sharing and Third Parties
AI Service Providers
- We use reputable AI services for speech-to-text and conversation analysis
- These providers process audio temporarily and do not retain your data
- All providers comply with enterprise privacy standards
No Data Sales
- We never sell your personal data to third parties
- We do not share your conversation content with advertisers
- Your data is never used for marketing purposes by external parties
Legal Requirements
- We may disclose data only when required by law or to protect user safety
- Any such disclosure will be limited to the minimum necessary information
Your Rights and Controls
Data Access
- View all stored conversation data through the extension interface
- Export your data in standard formats
- Request a complete data report
Data Deletion
- Delete individual conversations or notes
- Clear all stored data through extension settings
- Request complete data deletion by contacting support
Opt-Out Options
- Disable specific features while maintaining core functionality
- Control which data types are collected and processed
- Modify privacy settings at any time
Permission Justifications
Required Permissions
- Microphone Access: Required for audio capture during conversations
- Tab Access: Provides context for conversation notes and CRM integration
- Storage: Saves your preferences and conversation history locally
- Notifications: Alerts you to important conversation insights and reminders
Limited Use Compliance
The use of information received from Google APIs will adhere to the Chrome Web Store User Data Policy, including the Limited Use requirements. We limit data use to:
- Providing core conversation enhancement features
- Improving the accuracy of transcription and AI insights
- Maintaining your personal conversation history and preferences
Children's Privacy
Banter is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13.
International Users
For users in the European Economic Area (EEA), you have additional rights under GDPR:
- Right to access your personal data
- Right to rectify inaccurate data
- Right to erase your data
- Right to data portability
- Right to object to data processing
Changes to This Policy
We may update this privacy policy to reflect changes in our practices or applicable laws. Material changes will be communicated through:
- Extension notifications
- Email notifications (if provided)
- Updates to this page with revision dates
Compliance Certifications
- We comply with Chrome Web Store Developer Program Policies
- Our data practices align with applicable privacy laws including GDPR and CCPA
- Regular security audits ensure ongoing protection of user data
Single Purpose Statement
Banter is designed solely to enhance sales conversations through AI-powered real-time transcription, conversation analysis, and intelligent assistance during customer interactions.
Developer: David Valdes
Contact: [email protected]
Website: https://mvp.gettoolbase.com