Help

Banter Support

Get help with your account, recordings, transcripts, AI connections, billing, or workspace. Start with the Banter documentation, or contact us directly if you are stuck.

Before you contact us

• For AI connections, follow the MCP setup guide.
• For recording questions, review the recording and transcription guides in Docs.
• For privacy, data access, or deletion requests, read our Privacy Policy.
• For account or billing questions, email us from the address associated with your Banter account.

What to include

Giving us a little context helps us reproduce and resolve the problem:

• The email address associated with your Banter account.
• Whether you are using the web app, browser extension, desktop app, iOS app, or an AI plugin.
• The approximate date and time the problem occurred, including your time zone.
• The steps you took and what you expected to happen.
• The exact error message and a screenshot, when safe to share.

Never send your password, access token, OAuth code, or private recording content in an initial support request. If we need additional diagnostic information, we will explain what is necessary and how to share it safely.

Security reports

If you believe you found a security vulnerability, email [email protected] with the subject Banter security report. Include a clear description and safe reproduction steps. Do not access other users’ data, disrupt the Service, or publish the issue before we have had a reasonable opportunity to investigate it.

Policies

Your use of Banter is governed by our Terms of Service. Our Privacy Policy explains how we collect, use, and protect information.