Recording troubleshooting

Most capture problems come down to one thing: what you asked the browser to record isn’t where the audio is.

I got text instead of a recording

You may have used Dictate, the waveform button. Dictation inserts text and keeps no audio; it can stop after inactivity. To save audio with speaker labels and a transcript, use Record audio in the note toolbar, or a recording source in the New note row.

Only my voice was captured

You recorded Microphone when you needed System audio + microphone, or the selected source did not contain the call audio.

• Web app: Record audio in the editor toolbar → System audio + microphone, choose Entire screen in the picker, and turn on Share system audio.
• Extension: it records the active tab — start the recording from the meeting’s tab, not from Banter’s.

The other side is silent on Zoom or Teams

You’re in the native Zoom/Teams desktop app but shared a browser tab — and the call’s audio isn’t in a tab. In the share picker, switch to Entire screen and turn on Also share system audio instead: Banter then hears everything your computer plays, the call included. Details: Zoom, Microsoft Teams.

The browser won’t let me record at all

On iPhone, iPad, and Android browsers, recording is unavailable. Use the iOS app on iPhone or iPad, or record from a computer.

On a computer, check whether microphone permission is blocked. Click the padlock/permissions icon in the address bar and allow the microphone for app.usebanter.ai (and for the meeting site, if it’s also blocked).

The recording didn’t show up in my note

• A recording started in Banter lands in the note that was open when you hit record. One started from the extension or a meeting’s Record with Banter button becomes a new note in Unfiled unless you picked another destination. Check there first.
• Search for the meeting title or ask the assistant to find recent recordings if you are not sure which note was open.
• If you went offline mid-upload, the upload resumes when you reconnect. Keep Banter open until it finishes.

The transcript is taking a while

A few minutes is normal; long recordings take proportionally longer. Transcripts, speaker labels, timestamps, and summaries appear after the recording uploads and finishes processing.

The speaker names are wrong

Click the speaker’s name in the transcript pane and pick the right person, or add a new one; every line from that voice updates. Older transcripts keep the labels they were saved with, and those can’t be changed. Using the extension on Meet, Zoom, or Teams improves naming, because Banter can see the real participant list. See Transcripts and speaker labels.

The recording stopped when I closed something

Closing the Banter tab or the shared meeting tab ends what’s being captured. If you record often, install Banter as a PWA so it lives in its own window instead of a closable tab.

Still stuck? Email [email protected] with roughly when the recording happened — it’s diagnosable server-side.